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This purchase is regulated by the Standard Sales Conditions for Consumer Purchases of Goods over the Internet, given below. By “consumer purchases” is meant here sales of goods to consumers who are not primarily acting for commercial purposes, and in which the seller is acting for commercial purposes by selling goods via the Internet. 

For cases in which the contract does not give a direct solution to an issue, the contract must be supplemented by relevant legal provisions.

These terms and condition (the “Terms”) apply between

Arctic Silver Innovation AS, corporate identity number NO994106783MVA  (“ArcticSilver”)


and you who make an order from us via the website (the “Website”).


You must be 18 years or older, and not under guardianship, to place an order on the Website. If you are under the age of 18, or under guardianship, you may only place an order with the consent of your custodian(s).



In order to make a purchase via the Website, you must accept the Terms. Upon receipt of the order, we will send an order confirmation to you as soon as possible by email confirming the order. Purchase agreements are only concluded when we have confirmed the order in writing and you have received the order confirmation by email.


All prices in the webshop are shown in EUR with VAT included. Shipping costs are excluded. Prices are subject to change without further notice if VAT rate, taxes and/or other duties change.

Available Payment options are listed on the Website. We reserve the right not always to offer any payment method or change payment method if what you selected for some reason does not work at the time of purchase.



Delivery costs will be added upon order unless otherwise stated in connection with your order. If the delivery time is not stated in the ordering section, the seller shall deliver the good to the buyer within reasonable time and no later than 30 days after the order is placed by the customer. If the seller is to ensure that the good is sent to the buyer, he/she is required to have the good dispatched to the destination in an appropriate way and under normal conditions for such transport. The destination is to the buyer unless other, special agreements are made between the parties.



We reserve for the final sale of products as well as any image or writing errors on the Website, in advertisements or other promotional material as well as product descriptions. We have the right to correct such errors, change or update information on the Website and to continuously make product changes and improvements on the Website.

Images on the Website that show products, in advertisements and other promotional material should be considered for illustrative purposes only and not specification of the product’s features, features, origin or warranty. We are not responsible for information on the Website that comes from a third party.

The content on the Website is protected by copyright. Product names and logos may also be protected by trademark law or under market law. This means that trademarks, company names, product names, images, texts, layouts, and information about products, services and other content may not be copied or used without the prior written consent from us.



You have a right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use this model withdrawal form, but it is not obligatory. You find our contact details below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods. The buyer may check the good before he/she cancels the purchase. However, the good must be deliverable to the seller in approximately the same condition and quantity as it was when the buyer received it. The buyer should return the good to the seller in its original packaging, if possible.



When ordering through the Website, you are always entitled to file a complaint within three years of the date you received the product. If you wish to file a complaint in the product, contact us as soon as possible after the error has been discovered. In order for the complaint to be valid, it must always be done within a reasonable time after you notice or should have noticed the error. A complaint made within two months of the fault being detected is always considered to be made within a reasonable period of time.

We recommend that you check the products when you receive them and that you report any damage to the packaging directly to the carrier or delivery point and record the damage to the freight handling.

You can return an incorrect product by returning it to us at the address listed on the Website. You are responsible for the condition of the returned product from receiving the product until we receive it. We therefore recommend that the product be shipped in original packaging and well packaged with traceable shipment. We do not redeem any products returned by postage or postpay.

Once we have received the product and found that the complaint is valid, we will replace you in accordance with applicable law. This means that the error will be rectified or that we will replace the wrong product with a new one. If this is not possible or if we otherwise considers it more cost effective, we may instead repay the amount you paid for your order including the return cost. Please note that we are entitled to refuse a complaint if it is found that the product is not incorrect in accordance with applicable law and, in such case, we do not repay any expenses for return shipping.



We may change these Terms at any time, but the changes that you approved at the time of your purchase always apply to that purchase. All changes will be reflected in the most recently published version of the Terms on the Website. Changes will come into effect from accepting the Terms, that is, when you make a new purchase.

If you have questions regarding complaints, your right of withdrawal or other questions concerning your order, please see our contact details below.

ArcticSilver Innovation AS

Valsetveien 242

7350 Buvika


+47 45 13 09 45

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