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Warranty/Spareparts and Repair

ArcticSilver Innovation AS 
Valsetveien 242
N-7350 Buvika
NORWAY


E-Mail: post@arcticsilver.no
M: +47 45 13 09 45     

Terms and Conditions
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Spareparts

The innovative Free-Flex concept is based on a simple but logical principle: That a rod’s power potential lies in the butt section of the blank. Experienced casting instructors all over the world have repeated this school of thought for years - and with good reason.
The ArcticSilver rods use the full power potential of the
blank by allowing it to bend freely inside a hollow Free-Flex handle. This lets you load the rod all the way into the butt section of the blank, where the rod’s power potential is stored. Simple...yes, and it works.  


THE ARCTICSILVER 15 YEARS “RAINY DAY INSURANCE”// In addition to the Lifetime Warranty, your Zense rod comes with an original owner’s “Rainy Day Warranty”. We all have these days….When you are out there, stepping on slippery rocks, or the rod gets slammed in the car door... 

For these unforeseeable accidents, we offer you a replacement part program.***For a transportation and administration fee****, we will repair or replace rod section parts as quickly as possible, within a 15 years period. ArcticSilver’s “Rainy Day Warranty” is in addition to other statutory rights you may have in the state in which you purchased your rod. The “Rainy Day Warranty” does not affect the owners rights against manufacturing faults and misdescribed goods during the statutory period.

Find your Spareparts here...

*The owner has to register the rod within 60 days after purchase to make claim of warranty and insurance rights exceeding public law protection. 

**Material defects are material production flaws or errors that cause the rod to be dysfunctional. Material defects usually show within the first casts with your rod. The customer must bear shipping costs to ArcticSilver. Incase of proofed material defect, this fee will be refunded. Please note, that this process can take a few months. 


***Not included: loss, theft, fire or loss or damage caused by third party transportation. No intentional damage, or damage from neglect or ordinary wear and tear. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
 

****Administration fee is 79 EUR (Butt-section 99 EUR). Please note that international customers will be responsible for any additional customs and duty charges added post shipping from ArcticSilver. Customer is responsible for shipping costs to ArcticSilver but return postage will be covered by ArticSilver. Prices can be subject to alteration of prices.